Crutchfield

Crutchfield reviews

Outstanding
Outstanding: 9.5/10
310,488 customers have rated this store since 1996
Customer Certified
Crutchfield
  • Address: 1 Crutchfield Park Charlottesville, VA, 22911, UNITED STATES
  • Tel: (800) 955-9091
  • Online: advisors@Crutchfield.com

Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in 1974, Crutchfield has been a respected authority on car and home entertainment products. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise. To aid shoppers, the site offers enhanced product information, unique shopping tools, multi-angle photos, product comparison charts, a detailed list of exactly what's included in the manufacturer's box, and much more. All products on the website are offered with a money-back guarantee and all orders come with free tech support.

Ordering Methods

  • Online
  • Email
  • Phone (888) 955-6000
  • Toll Free (888) 955-6000

Special Features

  • Confidential by Customer Request
  • Live Customer Service Rep.
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • Guaranteed Security

Delivery Methods

  • Priority Next Day Air
  • Standard Next Day Air
  • First Class Air (2-3 days)
  • Standard Ground

Payment Methods

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa
  • Personal Check
  • Other Optima, Western Union Quick Collect, PayPal

Crutchfield ratings

Summary

  • Overall rating
    9.5 /10
  • Would shop here again
    9.4 /10
Shopping Cart Icon

Shopping experience

  • Ease of finding what you’re looking for
    9.3 /10
  • Product selection
    9.3 /10
  • Clarity of product information
    9.3 /10
  • Product availability
    9.6 /10
  • Prices relative to other online retailers
    8.8 /10
  • Design of site
    9.2 /10
  • Shipping charges
    9.3 /10
  • Variety of shipping options
    9.1 /10
  • Charges stated clearly
    9.6 /10
Truck Icon

After order has been received

  • Order tracking
    9.7 /10
  • On time delivery
    9.7 /10
  • Customer support
    9.5 /10
  • Product met expectation
    9.3 /10
Reviews

Customer reviews for Crutchfield

  • 10/10 Review by: Verified customer

    Found the website really easy to navigate. I appreciated the model specific search system.

    Shopping Cart Icon
    Full review
  • 10/10 Review by: Babyboy585

    They're great

    Shopping Cart Icon
    Full review
  • 10/10 Review by: carlos

    love that i was able to enter the model of my car, gave me options of stereos compatible, and extra parts needed in order for it to work with my car. i didnt have to leave the cart and look for the parts myself, which i have no idea what else is...

    Shopping Cart Icon
    Full review
  • 8/10 Review by: Mike

    The experience was pretty good overall. It felt a little like the end game was to sell me stuff which tainted my view of the recommendations somewhat. This is not a knock on my advisor, that is just the way I felt about it. It my opinion, it...

    Shopping Cart Icon
    Full review
  • 10/10 Review by: Paul

    Otis was, like all crutchfield advisors, clear in his understandingof my questions, clear about the basis of his knowledge of the produce and directly responcive to my query.

    Shopping Cart Icon

    Rep Otis was extreemly helpful, listening to questions and providing relivant infomation ]

    Truck Icon
    Full review
  • 10/10 Review by: Scott

    Love the ease of ordering and searching and comparability assurance

    Shopping Cart Icon
    Full review
  • 7/10 Review by: Verified customer

    I suggest looking into the checkout process. I had issues getting my rewards gift card to work with both Visa Checkout and Masterpass. I was able to get it working with PayPal.

    Shopping Cart Icon
    Full review
  • 6/10 Review by: Bugeater

    bought the Polk Atrium 8 and only one arrived. I assumed the speaker was a set/pair. I was wrong. I caused me to make a second order. When single speaker purchases are what is offered/listed/purchased, there should be something on your site that...

    Shopping Cart Icon
    Full review
  • 10/10 Review by: Nolan

    Great buying experience, very easy to find. Had some trouble accessing the website using Safari on macOS, had to use Google Chrome.

    Shopping Cart Icon

    Very fast shipping. Incredibly satisfied by Crutchfield's customer support.

    Truck Icon
    Full review
  • 7/10 Review by: curt

    its a good service i have had a problem with one of the speakers and the bracket i got but you solved it no problem and the discount for the needed accessories when you purchase your main item is very nice

    Shopping Cart Icon
    Full review